Questions?
HOW IT WORKS
What is Snow Fox Rewards?
Snow Fox Rewards is our free program where you earn points on purchases and reviews. Redeem points for rewards and discounts.
Note: Points can only be earned and redeemed on snowfoxskincare.ae.
How do I join?
To join Snow Fox Rewards, follow these steps:
- Click Join Now at the top of this page.
- Enter your email address and create a password.
- You’ll receive a confirmation email once your account is created, and you can start earning points immediately!
When can I start redeeming my points?
You can redeem your points for products or discount codes once you’ve collected 100 Fox Points. Please note that points can only be redeemed on full-priced items, and cannot be stacked or combined with other offers.
MY ACCOUNT
How do I check my Snow Fox Rewards balance?
To check your points balance, simply log in to your Snow Fox Rewards account on this page. Your current points will appear below your order
history.
Why aren't my Snow Fox Rewards Points showing?
Make sure to follow the recommended actions to earn points such as entering your birthday or leaving a review. Please allow up to 24 hours for your Snow Fox Rewards balance to update.
If your balance still doesn’t appear correctly after this time, reach out to our team for further assistance.
Can I combine Fox Points from multiple accounts into a single Snow Fox Reward account?
Certainly! If you have multiple Snow Fox Rewards accounts, email your account details to info@snowfoxskincare.ae and specify which account you want to retain, and we’ll handle the rest!
Please note that only Fox Points earned from purchases can be transferred. Feel free to include any questions in your request.
Disclaimer:
Customers are only allowed one Snow Fox Rewards account. Snow Fox Skincare reserves the right to cancel any accounts or orders that we feel may be fraudulent or if they indicate an abuse of the Snow Fox Rewards program in any way.
I can't log into my account, or I forgot my password!
If you’re having trouble logging in to your account or have forgotten your password, follow these steps to regain access:
- Visit the Customer Login page.
- Click on the Forgot? link.
- Provide the necessary information to verify your account.
- You’ll receive an email with instructions to reset your password.
- Choose a strong password that you haven’t used before with this account.
REWARDS
I entered my birthday, so when do I receive my birthday points?
Happy Birthday! After entering your birth date in your account, you will
receive your Fox Points on the morning of your birthday. Points usually appear between 9 am and 12 pm GST, so please don’t worry if they don’t appear at midnight. Enjoy your special day!
Please note: If you input your birth date within 30 days before your birthday, you’ll receive your birthday bonus 30 days after the entry date. However, if you enter your birth date after it has already passed, you won’t receive birthday points. Instead, you’ll get your points on your actual birthday the following year.
How do I earn points for writing reviews?
Within 30 days after your order has shipped, you should receive an email requesting a review for one of your purchased products. If you submit your review through that email, 20 Fox Points will be automatically added to your account.
Please note:
- Points are only rewarded for up to six review emails per user.
- Reviews must be completed through the provided review-related emails.
- Multiple reviews of the same product won’t earn additional points.
I referred a friend, why haven't I received my points yet?
When you refer friends and family to Snow Fox Rewards, you’ll earn 50 Fox Points once their purchase is completed.
Keep in mind:
- You can make up to two referrals per month.
- Referring yourself using another account is not allowed.
- Snow Fox Skincare reserves the right to disable any account suspected of abusing the referral and rewards program.
Can I use multiple discount codes on my order?
You can only use one discount or promotional code per order. This
applies to free shipping offers and the usage of points through our Snow Fox Rewards program.
Do my points expire?
Yes, Fox Points expire after 12 months of inactivity. Unfortunately, this action cannot be undone.