FAQ
Need some help? Let us answer any questions you may have.
Our products do not use synthetic preservatives; meaning that the scent and colour of your skincare might change approximately 3 months after opening.
This is a harmless, natural process and you can still use the product for up to a year and a half. However, daily maintenance is the most important part of any skincare routine, so use within 3 months of opening to make the most of the active ingredients in the formula.
We're suitable for all skin types, especially sensitive skin. For best results, choose products by skincare concerns.
Skin conditions can change over time, so feel free to contact us if you have any questions.
We specialize in Sensitive Skin, but there are countless variations in the category.
View this page for further information on sensitive skin solutions.
Welcome! A quick and easy way to try out our range is to check out our Sheet Mask Discovery Set. These provide a great discovery session at better prices so that you can figure out what works best with your skin.
Yes. As a company with a strict Earth First policy, we do what we can to ensure an eco-friendly existence. All of our packaging is made of sustainable, biodegradable or recyclable materials. We take an eco-conscious approach within our offices, at trade shows and more. We're also active in global community projects, working with animal shelters in Asia to rescue, rehabilitate and re-home cats, dogs and trafficked wildlife.
NEVER. We absolutely disagree with animal testing and do not sell in regions that may require it.
Sure!
Our Gua Sha Brush Digital Guide is the best place to learn about how to use and care for your new brush.
Clean, Artisanal & Cruelty Free.
Eden Futura is the Parent company which owns Snow Fox Skincare. It is run by our founder Phoebe Song, who is creating multiple brands under the EF portfolio. You can read up on its origin here: www.edenfutura.com
You may have seen us in various publications such as Allure, HelloGiggles and People Magazine or at a retailer like Goop or Blue Mercury. There are some other businesses with similar names but not in skincare.
We ship to all GCC countries.
Within the UAE:
Standard ground shipping is billed at a flat rate of AED 25 for next day delivery if orders are placed prior to 12:00pm GST. Orders above AED 650 ship for free. All orders placed on a Sunday will be delivered on either Monday or Tuesday.
All other GCC:
If an order is placed for delivery within the GCC but outside of the UAE, the freight will be calculated at freight forwarding rates at check out. Local taxes and tariffs will be charged at checkout.
Shipping is via Aramex.
Shipping may take from 1 to 6 business days, depending on the selected delivery option and customs authorities, if applicable.
Sorry about that! Please reach out to us with this contact form.
We can update you immediately as sometimes your local customs if applicable may keep it for review before releasing your package, or simply Aramex couldn't find someone at home to sign off that day.
If your order is shipping to an incorrect address, please reach out to us with this contact form and we'll fix that for you. No worries!
If your shipment has arrived damaged in any way, you can initiate the return process by reaching out through this contact form.
*Snow Fox Skincare UAE retains the right to all and any final decisions regarding our returns policy.
Please do reach out to us via this contact form and we'll fix that for you. Sorry!